Frequently

Asked Questions

How will I decide where to start?

I offer a free consultation, either by phone or if convenient I can visit you and then we can discuss which areas you would like to focus on.

What happens during a session?

During our initial consultation we will agree the length of the session and which area we are going to tackle. On the day we will work through your belongings and I will help you decide what you want to keep and what to let go.

Working with a Professional Organiser will help you to keep on track and during the session I will give you hints and tips about how you can stay clutter free in the future. As we work, the items will be put into bags or boxes ready to be removed. We will then sort and organise the things that you want to keep.

All work will be led by you. We can take breaks throughout the session and I am always mindful of the fact that decluttering can sometimes be an emotional or difficult process.

Together we will decide whether items will be re-homed or taken to charity, recycled or be disposed of.

How many sessions will I need?

Every project is different. After our consultation I will have better idea of how long it might take to achieve your goals. Once we get going you will be thrilled with the results and wonder why you didn’t take the plunge years ago!

You might decide that you want to book further sessions or a regular slot to continue the work.

How much will it cost?

Every project is different, so it is difficult to give an exact estimate of cost. My hourly rate is £40 or £45 at weekends and bank holidays. Please contact me for a free consultation.

Depending on location I may have to charge a travelling fee. This will be discussed at the point of booking. I will confirm charges prior to starting the job. Travel is charged at 45p per mile.

Do you do gift vouchers?

Yes – it’s the perfect gift for somebody who could do with some advice and support with clearing their clutter. Please do get in touch for more information.

Can you tell me how to declutter without actually doing it with me?

Yes – I can visit you to discuss your needs and carry out a survey of your home, office or workspace.   I then produce a bespoke report detailing problem areas and offer you solutions  and advice on how to deal with them.  You can then use the report to help you declutter your space in your own time.     Reports are individually priced, please get in touch for more information.

Do I need to do anything before our session?

No, I will bring suitable bags for items that you are going to remove from your home or office. There is no need to clean before I get there. I do need you to arrange for children, family or pets to be taken care of whilst we work together so that our work can be uninterrupted.

What will I do with all the things I no longer need?

I aim to work in a sustainable and environmentally friendly way wherever possible. One trip to a charity shop is included in the price of your session.

You are responsible for dealing with recycling and refuse. I can make suggestions about how you might sell particular items. However, it is generally better to get ‘decluttered’ items out of the house as soon as possible as selling can be a lengthy process.

Due to strict council licensing rules, I cannot dispose of items on your behalf. However, I am happy to accompany and assist you in your vehicle within our session time.

Will my home be the worst that you have seen?

I have worked with lots of people who worry about this, but don’t be concerned or embarrassed – I love clearing clutter and I never judge. My goal is to help you to create a clutter free, organised space in your home.

Why can’t I keep my home tidy?

There are so many reasons why we might not notice that our homes are becoming cluttered, or we might find ourselves buried under a mountain of things. Maybe you’re a single parent, elderly, or you might be overstretched with your career or family. Maybe your home or office simply isn’t big enough or perhaps you just don’t like tidying and organising your belongings. Everybody is different!

I understand that whatever the reasons are it can cause stress, fear and frustration. My approach is very gentle and we tackle everything at your pace. I appreciate that it can be extremely difficult to take the first step and ask for some support. Together we can work our way through your belongings and decide on the best way for you to store them in future.

Are your services confidential?

Yes – I operate a professional and confidential service, and will never divulge any client information, personal or professional to third parties.

I do not wear a uniform with logo or advertise on my vehicle.

I may ask to refer to our sessions with no identifiable information when discussing my services with a third party (e.g. “a client in Cornwall that needed help with a cluttered bedroom and wardrobe”). It is helpful to be able to give examples to other clients of how particular situations can be addressed.

I may also request to take ‘Before and After’ photos of your home or office, or request a testimonial but these will only be published on my website and social media accounts with your explicit written consent.

I am registered with the Information Commissioner and adhere to data protection regulations to protect your personal information.

I don’t want my family and friends to know that I am working with a Professional Declutterer and Organiser

That’s absolutely fine. I can help you achieve your goals and everything we do is completely confidential. I don’t have a logo or advertising on my car or clothing to ensure discretion at all times.

What areas do you cover?

I cover Cornwall and Devon and other areas by arrangement.

Are you insured and accredited?

I am fully insured with Westminster Insurance. I am also a member of the Association of Professional Declutterers and Organisers (APDO). I adhere strictly to their code of ethics and standards of professionalism.

www.apdo.co.uk/code-of-ethics

Do you work with hoarders?

Compulsive hoarding is a complex condition and needs specialist help. I recommend that you get in touch with Help for Hoarders or the Royal College or Psychiatrists who can give you help and advice on the matter.

www.helpforhoarders.co.uk

www.rcpsych.ac.uk/